Effective Date: July 22, 2024
1. Introduction
Welcome to Envision Festival!
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you purchase tickets online and interact with our services.
For the purposes of the Privacy Policy, “personal information” means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws.
As a User, you warrant: (a) the authenticity and veracity of all the data you communicate; (b) that they are your personal data or that you have the data subject's permission to use them; (c) and that you will keep the information provided up to date, ensuring that it responds at all times to the actual situation, and you are solely responsible for any false or inaccurate representations you make, and for any losses that may arise from this.
2. Information We Collect
We may collect and process the following types of information:
-Personal Information: Name, email address, phone number, billing and shipping address, payment details.
-Transaction Information: Ticket purchase details, order history, event preferences.
-Technical Information: IP address, browser type, device information, operating system, and website usage data.
-Marketing Information: Your preferences in receiving marketing communications and your communication preferences.
3. How We Use Your Information
Concerning the Envision Festival organized by Los Ojos Production S.R.L. (jointly, the “Festival”), we processes your personal data for the following purposes:
-When you have purchased tickets through our website, to (i) process your order, (ii) receive and process your payment, (iii) provide customer support in relation to the tickets or passes purchased and (iv) any other activity related to the selling of tickets.
-For these purposes, we will need to process your identification and contact data (e.g., your first name and surnames, date of birth, telephone number and email and postal address) and your financial and payment data.
-Send you commercial communications that contain information about the Festival or any other upcoming events, products or services related to the Festival (such as transport or accommodation services). To allow you to receive this information, we will process your identification and contact data (specifically, your full name and email address).
-Send you customer support e-mails or information about your status as a user, which may include, among others, reservation confirmations, event reminders or event modifications and information concerning the access to the venue.
-As part of this, we will also process your identification and contact data, as well as the information related to the specific Festival you are attending and to which the relevant communication pertains.
-Guarantee the security and safety of the Festival premises, assets and individuals and, if applicable, to investigate any possible incidents that may take place during the Festival. This may include video surveillance systems.
-The categories of personal data that we will need to process for these purposes will depend on the applicable purpose in each case; e.g., the incident that has occurred or the means used to guarantee the security of the facilities as well as providing the necessary mobility adaptations for users who need them. Your identification and contact details, your image or health documentation in the case of persons with reduced mobility and/or special needs may, inter alia, be processed.
-If platforms or social networks such as Spotify, Google and Facebook that compile your personal data as data controllers obtain your consent (when they are legally required to do so) to share those data with us, we will process them so that we can obtain information on your consumption on those media and your preferences in terms of artists when using those social platforms, and send you, if you have asked for it, additional, adapted commercial information that may be of interest to you. In addition to this information, we will need to process your identification and contact data, as indicated above, for this purpose.
4. Consent
BY SUBMITTING PERSONAL INFORMATION TO THE FESTIVAL OR ITS SERVICE PROVIDERS AND AGENTS, YOU AGREE THAT ENVISION FESTIVAL MAY COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.
Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting Envision Festival at the address provided below. If you refuse or withdraw your consent, you acknowledge that Envision Festival may not be able to provide you or continue to provide you with certain services or information that may be of value to you.
5. Legal Basis for Processing Your Information
We process your personal information based on the following legal grounds:
-Contractual Necessity: To fulfill our contract with you (e.g., processing ticket purchases).
-Consent: For marketing communications (where you have given consent).
-Legitimate Interests: To improve our services and ensure the security of our website.
-Legal Obligation: To comply with legal and regulatory requirements.
6. How We Share Your Information
We may share your information with:
-Service Providers: Third-party vendors who help us operate our website, process payments, deliver orders, and provide customer support.
-Event Partners: Partners and sponsors involved in the organization and promotion of the Envision Festival.
-Legal Authorities: When required by law or to protect our rights and comply with legal processes.
Business Transfers: In connection with any merger, sale, or transfer of our assets.
7. International Data Transfers
As we operate globally, your information may be transferred to and processed in countries outside of your country of residence. We ensure appropriate safeguards are in place to protect your data in such transfers, in accordance with the applicable data protection laws.
8. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no system can be completely secure, and we cannot guarantee the absolute security of your information.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
-Access: Obtain a copy of your data.
-Rectification: Correct inaccuracies in your data.
-Erasure: Request deletion of your data.
-Restriction: Object to or restrict the processing of your data.
-Portability: Receive your data in a structured, commonly used, and machine-readable format.
-Withdrawal of Consent: Withdraw consent for data processing at any time (where consent is the basis for processing).
To exercise your rights, please contact us at info@envisionfestival.com.
10. California Consumer Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (“CCPA”):
-Right to Know: Request details about the personal information we have collected about you over the past 12 months.
-Right to Delete: Request deletion of your personal information.
-Right to Opt-Out: Opt-out of the sale of your personal information.
-Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your CCPA rights, please contact us at info@envisionfestival.com
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Envision Festival
info@envisionfestival.com
Thank you for choosing Envision Festival. We are committed to protecting your privacy and ensuring a safe and enjoyable experience for all attendees.
Envision Festival Team
Participating or responding to consumer survey or requests for consumer’s opinions, concerns, and preferences regarding Envision Festival ’s products and services.
Participating in consumer contests, sweepstakes and other promotions.
Using other features of the Site that may be offered from time to time, and may require such information in order to utilize the feature (including but not limited to making a Submission as defined in the Terms of Use).
The personal information that Envision Festival may collect may include your name, username, password, email address, age, date of birth, gender, address, telephone number, credit card and debit card numbers (with expiration dates), personal preferences, and any other personal information that you choose to include in your profile, your submissions of your goals to Envision Festival, or in other communications to Envision Festival. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual that is provided by you to Envision Festival.
Envision Festival may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Site, the routes by which users access the Site and use of any hyperlinks available on the Site. Envision Festival or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Site and the Site’s features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted.
Cookies
Like many websites, Envision Festival utilizes “cookies” to maintain a record of your visit to the Site. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided Envision Festival with personal information. Cookies help Envision Festival to improve the Site and to deliver more personalized service by enabling Envision Festival to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Site. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Envision Festival’s cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Site.
IP Addresses
An IP address is a computer’s numeric address, by which it can be located within a network. Envision Festival may record your IP address when you visit or use services or features on the Site. Envision Festival may use your IP address for the purposes noted above, and also to help diagnose problems with Envision Festival ’s server, or to administer the Site. Envision Festival may also use your IP address to identify you when Envision Festival feels it is necessary to enforce compliance with this Privacy Policy or the Terms of Use [LINK], or to protect the Site, systems, information, employees, service providers, business partners, users, customers and others.
Protection of Your Information
To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, Envision Festival uses physical, technological and administrative procedures to protect the personal information that Envision Festival collects from loss, unauthorized access, modification, disclosure or other misuse.Nevertheless, Internet transmissions are never completely private or secure. You understand that any messages or information you send to the Site may be read or intercepted by others. If you have any questions about the security of personal information collected by Envision Festival, please contact info@EnvisionFestival.com.
You should also be aware that certain aspects of the Site is not confidential and are available for public viewing. Any submissions that you may post to any publicly available blogs or other publicly available features of the Site is not confidential and may be viewed by other users of the Site. By making personal information publicly available where the Site allow you to do so, you consent to such publication by Envision Festival or its service providers and agents. Please refer to the Terms of Use [LINK] for additional provisions relating to user submissions that may apply to you.
Use of Your Personal information
Upon Envision Festival’s collection of your personal information, Envision Festival may use such personal information internally, separately or in combination with pre-existing information, for the following purposes:
To develop, enhance, market, sell or otherwise provide information, products or services;
To establish and conduct commercial relationships, including to process purchases or other transactions and to conduct or administer other transactions that you may engage in with Envision Festival including through the Site or through the Event;
To conduct or administer contests, sweepstakes or other promotions in which you have participated;
To contact you and to respond to any communications that you may have had with us;
To troubleshoot problems with the Site;
To customize your experience or homepage on the Site;
To develop and manage Envision Festival ’s business and operations;
To enforce Envision Festival’s Terms of Use [LINK] or comply with this Privacy Policy;
To detect and protect Envision Festival and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with Envision Festival’s policies and contractual obligations;
To engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Envision Festival;
As permitted by, and to comply with, any legal or regulatory requirements or provisions; or
To access, preserve, disclose and use your personal information contained in your account, all Submissions (as defined in the Terms of Use [LINK]), all communications to and from you, all information relating to your use of the Site, if Envision Festival is required to do so by law or legal process or if Envision Festival determines, in its sole discretion, that such action is necessary to protect the rights of Envision Festival, third parties, and other users of the Site or for purposes of responding to your request for customer service.
For any other purpose to which you consent.
Personal information collected by Envision Festival may be transferred to, stored and processed in the United States. While in another jurisdiction for processing, the information may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction.
Disclosure of Your Information
Envision Festival may disclose your personal information to its subsidiaries or affiliates and to third parties whom Envision Festival hires to provide services on Envision Festival’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about Envision Festival’s products and services. These subsidiaries, affiliates and third parties may be located overseas. Envision Festival will only provide those third parties with the personal information that they need to deliver the services to Envision Festival and/or on Envision Festival’s behalf. In the event that Envision Festival is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Envision Festival, you consent to your personal information and any other information Envision Festival may have collected being transferred to another party in connection with such transaction. You also consent to Envision Festival disclosing your personal information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of Envision Festival’s business or operations; as consented to by you from time to time, including to fulfill any other purposes that are identified when the personal information is collected; or as otherwise permitted or required by law.
Retention of Your Personal information
The personal information that you provide will be retained by Envision Festival in accordance with applicable laws. However, Envision Festival will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for Envision Festival business purposes.
Children’s Privacy
Envision Festival recognizes the privacy interests of children and Envision Festival encourages parents and guardians to take an active role in their children’s online activities and interests. The Site is not intended for children under the age of 18. Envision Festival does not target its services or the Site to children under 18. Envision Festival does not knowingly collect personal information from children under the age of 18.
Choice and Opt-Out Preferences
Envision Festival does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from Envision Festival (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Envision Festival. If, at any time, you prefer not to receive any other form of communication from Envision Festival, you will have the ability to unsubscribe from such communications by contacting info@EnvisionFestival.com.
Access and Correction
Envision Festival will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Upon your written request, subject to certain exceptions, Envision Festival will inform you of the existence, use and disclosure of your personal information and give you access to that information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that Envision Festival holds about you is not accurate, complete or up to date you may write to us at the address provided below. If you are able to establish that the information is not accurate, complete or up to date, Envision Festival will take reasonable steps to correct the information so that it is accurate, complete and up to date.
Request for Access and Correction, Questions or Comments
Envision Festival welcomes questions and comments about this Privacy Policy. Requests for access and correction of your personal information, and questions or comments should be directed to the Envision Festival at:
Envision Festival
Attention: Envision Festival
2877 Paradise Rd Unit 2904
Las Vegas, NV 89109-5273
